We want you to have a successful, stress-free delivery. Please review the details below to help make that happen. Then, relax and enjoy your new furniture!
Time frame: We will call/text/email to confirm your delivery address, items, and a 3 hour delivery time frame 2 days prior to delivery.
Delivery Timing: Deliveries occur from 8:00 am to 9:00 pm. Your 3 hour window is the estimated arrival time due to traffic, distance, and other factors.
Getting There: Please let us know if you have a gate code, elevator reservations, or any delivery restrictions in your community.
Measure Twice: Measurements of what’s being delivered, the space where it will go, and height/width of doorways, stairs, and halls.
Health and Safety: Our teams follow CDC recommended health/safety procedures to keep you safe, including contactless delivery confirmation.
Ready to Go: Please move furniture, home decor, and pets out of the delivery path and final room(s). Our teams cannot move existing furnishings.
Signing for Delivery: In order to complete your delivery, we do need a responsible adult that is 18 years of age or older to direct and accept delivery.
Notify Us: If any issues or concerns arise after your delivery please let us know within 24 hours of your delivery.
Call our Guest Response Team at 866-787-7930
8:00 am to 8:00 pm Mon-Fri
8:00 am to 6:00 pm Sat
Central Time Zone