Delivery Delays

Covid-19 FAQs

We are thrilled to reopen our stores so that you can come in and shop, dream, and bring your vision of home to life. However, the safety of our customers, communities and team members is our first priority, so we are implementing continuous enhanced cleaning and safety protocols based on guidelines provided by the CDC and U.S. government, so check here first to ensure your store is open.

Our Delivery

Thank you for your purchase. Some deliveries may be delayed due to COVID-19. We want to assure you we’re doing everything we can to get your order out as soon as possible. We will email you as soon as it’s ready.

From the beginning of the delivery route to the end, we are taking enhanced safety procedures — inside and out of your home.

We know now more than ever, you are exceptionally cautious about whom you let in your home. We never take that for granted, so you can choose your preferred location:

• Delivery in your home
• Delivery to your garage
• Delivery on your front door

Protection

Every delivery team member wears protective mask, and fresh gloves and shoe covers when entering a home.
Every delivery team member will have a daily temperature check.

Social Distancing

We will practice proper social distancing at all times during delivery.
Remote customer signature.

Cleaning and Sanitization

Before and after every delivery, our trucks are sanitized.
Every tool and piece of equipment that is used is sanitized before and after delivery.

Thank you for your continued patience during this time.