Track Your Parcel
DSG Delivery Guidelines
We want you to have a successful, stress-free delivery. Please review the details below to help make that happen. Then, relax and enjoy your new furniture!
Time frame. We will call/text/email to confirm your delivery address, items, and a 3 hour delivery time frame 2 days prior to delivery.
Delivery Timing. Deliveries occur from 8:00 am to 9:00 pm. Your 3 hour window is the estimated arrival time due to traffic, distance, and other factors.
Getting There. Please let us know if you have a gate code, elevator reservations, or any delivery restrictions in your community.
Measure Twice. Measurements of what’s being delivered, the space where it will go, and height/width of doorways, stairs, and halls.
Health and Safety. Our teams follow CDC recommended health/safety procedures to keep you safe, including contactless delivery confirmation.
Ready to Go. Please move furniture, home decor, and pets out of the delivery path and final room(s). Our teams cannot move existing furnishings.
Signing for Delivery. In order to complete your delivery, we do need a responsible adult that is 18 years of age or older to direct and accept delivery.
Notify Us. If any issues or concerns arise after your delivery please let us know within 24 hours of your delivery.
Call our Guest Response Team at 866-787-7930866-787-7930
8:00 am to 8:00 pm Mon-Fri
8:00 am to 6:00 pm Sat
Central Time Zone